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Complaint Process

Step-by-step procedures for filing a complaint on designated email id, and finding out the status of the complaint etc.

1. Detailed write up on procedure for filing a complaint on designated email id.

    Process:-
  • To filling a complaint on designated email id please visit the website https://www.support.ryz.market
  • Then open the menu bar & you need to sign up first.
  • Then open the menu bar again & press the SUBMIT A TICKET
  • Now fill up the form with attaching your supportive documents & press the SUBMIT
  • A Successful message will show for successful ticket submitting.

2. Detailed write-up on the procedure for finding out the status of the complaint basis Ticket Number

    Process :-
  • For finding out the status of the complaint basis Ticket Number etc please visit the website https://www.support.ryz.market
  • Then open the menu bar & you need to sign up first.
  • Then open the menu bar again & press the TICKET
  • You can find your ticket by pressing EXPORT TICKET button or STATUS/SORT BY

ATTENTION INVESTORS:-

Prevent Unauthorized Transactions in your Trading/Demat account -- Update your Mobile Numbers / email IDs with your Stock Brokers / Depository Participant.

Receive alerts on your Registered Mobile / email IDs for trading account transactions and all debit and other important transactions in your demat account directly from Exchange/ CDSL on the same day issued in the interest of Investors.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not to undergo the same process again when you approach another intermediary.

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize our bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

Check your securities/MF/ bonds in the consolidated account statement issued by NSDL/CDSL every month.