VISION
Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.MISSION
- To hold securities of investors in dematerialized form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
- To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
- To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
Support No : 0129-2850500
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Details of business transacted by theDepository and Depository Participant (DP)
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchange, Clearing Corporations, Depository Participants (DP), Issuers and investors in both primary's well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link
Description of services provided by theDepository through Depository Participants (DP) to investors
Basic Services
| S.No | Brief about the Activity / Services | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
| 1. | DeMaterialization of securities | 7 days |
| 2. | ReMaterialization of securities | 7 days |
| 3. | Mutual Fund Conversion / Destatementization | 5 days |
| 4. | Re-conversion / Destatementization of Mutual fund units | 7 days |
| 5. | Transmission of securities | 7 days |
| 6. | Registering pledge request | 15 days |
| 7. | Closure of demat account | 30 days |
| 8. | Settlement Instruction | Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day |
Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
| S.No | Type of Activity /Service | Brief about the Activity / Service |
|---|---|---|
| 1. | Value Added Services | Depositories also provide value added services such as
|
| 2. | Consolidated Account statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions). |
| 3. | Digitalization of services provided by the depositories | Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: |
Details of GrievanceRedressal Mechanism
The Process of investor grievance redressal
| 1. | Investor Complaint/ Grievances | Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
|
| 2. | Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration | If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. [SMARTODR link to be provided by Depositories] |
| 3. | Steps to be followed in ODR for Review, Conciliation and Arbitration |
|
Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
| Sr.No | Type of special circumstances | Timelines for the Activity/ Service |
|---|---|---|
| 1 |
| Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
ATTENTION INVESTORS:-
Prevent Unauthorized Transactions in your Trading/Demat account -- Update your Mobile Numbers / email IDs with your Stock Brokers / Depository Participant.
Receive alerts on your Registered Mobile / email IDs for trading account transactions and all debit and other important transactions in your demat account directly from Exchange/ CDSL on the same day issued in the interest of Investors.
KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not to undergo the same process again when you approach another intermediary.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize our bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
Check your securities/MF/ bonds in the consolidated account statement issued by NSDL/CDSL every month.
